The following terms and conditions do not affect your statutory rights and apply to all website transactions on https://dentalcushions.com part of ENdynamics Ltd.

Note: “we / us” refers to ENdynamics Ltd. “You” refers to the Purchaser.

1. About Us

This website is owned and operated by: ENdynamics Ltd. 1 Gladstone Court, Farnworth, Bolton, Greater Manchester England BL4 7EU.

VAT number 121 9667 10. Registered Company 7666531

2. Contact Us

By Email – service@dentalcushions.com –  By telephone: 0333 444 1034. Office Hours: Monday – Friday 10:00 – 16.00

3. Availability of items

Your Order for goods is subject to availability. If we are unable to supply goods to you for any reason, we will inform you of the situation and offer to refund any monies paid. We will not compensate you for any other losses you may suffer if we do not supply goods.

4. Guarantee

A standard 12 month guarantee from the Manufacturer applies to all NEW items, unless otherwise stated to be longer.

5. Description

Every care is taken to ensure illustrations and descriptions on our website are accurate and informative. We reserve the right to change specifications or improve our products.

All trademarks, service marks, trade names, product names and logos appearing on this website are the property of their respective owners including Cobi Rehab, Denmark.

6. Delivery

Prices shown are for delivery to mainland UK addresses. ENdynamics endeavour to ensure items are received promptly and in good condition. Delivery cost and delivery times may vary according to the product quantity and carrier used.

Our minimum shipping cost is £18.00 per Order excluding VAT.

* Important: If an item is damaged in transit:

Do not accept the parcel – or – confirm the damage when signing the receipt for the carrier. If you have already accepted the parcel and it is obviously damaged in the transit, please follow these instructions:
– take a photograph of the damaged item before opening it
– open the item so that the damage is still visible
– keep all the evidence showing the damage, such as broken packaging
– inform us immediately if you wish to make a claim.

7. Orders

All orders made on Monday to Friday for stocked items will normally be despatched within 24 hours or next working day.

With regards to GDPR, Order details, in accordance with the Data Protection Act, must be kept for 5 years and then destroyed.

8. Prices

Only prices in force at the time of ordering will be charged. Prices are quoted in Pounds Sterling, both including and excluding VAT – see note 9. You are required to pay for the goods in full at the time of ordering.

9. VAT

VAT will be charged at the prevailing rate on all applicable products.

Individuals with chronic illness or disability and eligible bodies may be subject to 0% VAT exemption – see http://customs.hmrc.gov.uk/channelsPortalWebApp/channelsPortalWebApp.portal

Any exemption claims can be made in writing via post and email, please contact our Customer Service Team – Tel: 0333 444 1034 – for further details.

10. Liability

ENdynamics Ltd. do not guarantee use of this website will be compatible with all hardware and software which may be used by visitors to the site. We will be under no liability to you whatsoever whether in contract, tort, (including negligence), breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of or in connection with the use of this website or the use, accessing, downloading or reliance on any information or other materials contained in this website, including, without limitation, as a result of any computer virus or any errors in the content of this website or any communication from us regarding the same. These terms and conditions do not exclude our liability (if any) to you for personal injury or death resulting from our negligence, for fraud or for any matter which it would be illegal for us to exclude or to attempt to exclude our liability.

11. Jurisdiction

Jurisdiction and acceptance of these terms and conditions. This website is controlled and operated by us from our offices in England. The formation, existence, construction, performance, validity in all aspects whatsoever of these terms and conditions or of any term of these terms and conditions or any dispute in relation to the materials contained in this website shall be governed by English law and where a dispute arises in Wales, the applicable law will be English law as applied in Wales. The English and Welsh courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website. Your continued use of this website indicates your acceptance of these terms and conditions. The contract between us shall be deemed to have been made in England and shall be governed by the laws of England and Wales. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. We will however endeavour to acknowledge all complaints within 7 working days.

12. Returns

ENdynamics Ltd. follow the guidance laid out in the Consumer Rights Act. See the Legal Notice on this site – Clause 7.

Goods must be returned unused and in the original packaging. ENdynamics charge a minimum £32.00 for return parcel carrier collection, subject to size. Pallet collections from £85 per pallet. The buyer can make their own delivery arrangements. All returns are inspected before credit issued.

All products for return under the Manufacturer’s Warranty must be returned to DentalCushions.com, Bolton BL4 7EU address.

13. Complaints

To formally complain, you should write to the Customer Service Manager. The complaint will be quickly acknowledged and we aim to resolve within five working days. We will aim to provide regular feedback until resolved.

14. Third Party Communications. We will never knowingly pass your email address or any of your personal details on to any other companies without your express permission.

15. E & O E The descriptions, specification, illustrations and prices were correct at time of issue, but may be subject to alteration without notice.

Your continued use of this website indicates your acceptance of these terms and conditions.

© ENdynamics Ltd. 17th June 2024